Refund and Return Policy - Paperback, Ebook, Audiobook
 

Refund and Return Policy - Paperback, Ebook, Audiobook

    Paperback

    • Paperback refund is possible if it is not yet posted, or if we find that your delivery address is out of our delivery area. We will inform you if it happens.
    • If you do not receive the paperback after posting, please inform us and we will resend it to you.
    • Please understand our books are written to help people. We are not making a lot of money.
    • Books sold in this website was print before it received a book award. Therefore, the book award seal was not print on the front cover. Book sold through other websites (such as Amazon, Dymocks or Bookdepository) should have book award seal printed on the front cover.

    Ebook

    • If you cannot download the ebook, you must inform us in the same day of purchase. We will get back to you as soon as possible but it can take up to 4 weeks, because we may not always monitor our email.
    • If we are unable to respond in 4 weeks, or if we are unable to send you the PDF ebook, then we can give a refund.

    Audiobook

    • If you cannot download the Audiobook, you must inform us within 24 hours of purchase. We will get back to you as soon as possible but it can take up to 4 weeks, because we may not always monitor our email.
    • If we are unable to respond in 4 weeks, or if we are unable to send you the MP3 audiobook, then we can give a refund.